The All-in-One Helpdesk Plugin
TotalDesk is the only All-in-One HelpDesk solution for WordPress. Our helpdesk plugin provides all features for that, in most cases, you have to pay extra: Ticket-System, Livechat, Knowledge Base, Saved Replies and more. All in one single Plugin to provide you and your customers one single solution for the support.
With our Helpdesk Plugin you are able to manage all Support request in once. Users can raise support tickets via …
- Mails to your Inbox
- a simple Form on your website
- a phone call to one of your agents
- or via Livechat
All requests will be bundled in a ticket so they never get lost.
By analyzing your tickets you are able to create saved replies from often answered replies. Also you are able to create your own Knowledge Base (FAQs) from tickets. This will help you to reduce future workloads, because similar issues can be solved much easier.
Also you can generate a report from your tickets to analyze where the most issues came from, when they have been created and where it may stuck.
Say goodbye to multiple single Helpdesk plugins and say hello to TotalDesk.